Airport Notifications

Coronavirus Pandemic Alert (As of 15 May (Fri), 06:00pm)

The Ministry of Justice, the Ministry of Health, Labor and Welfare and other government agencies are working in conjunction with airport companies to detect and stop the spread of the virus at Matsumoto Airport.

When coming to the airport, please observe and cooperate with the following.

yNotice from Immigration Services Agency of Japanz

Due to the spread of the new coronavirus infection, the target of foreigners who cannot enter Japan has been expanded. It will be as follows from midnight on May 16, 2020.

1. Foreign nationals holding a Chinese passport issued at Hubei or Zhejiang of the People's Republic of China

2. Foreigners who have stayed in the areas in Table within 14 days prior their arrival in Japan



Country name & Region name

Iceland, Ireland, Azerbaijan, United Arab Emirates, Albania, Armenia, Antigua / Barbuda, Andorra, Israel, Italy, Iran, Indonesia, Ukraine, UruguayCUnited Kingdom, Ecuador, Egypt, Estonia, Australia, Austria, Oman, Netherlands, Kazakhstan, Qatar, Canada, Cape Verde, Gabon, South Korea, North Macedonia, Guinea-Bissau, Cyprus, Greece, Kuwait, Croatia, Kosovo, Columbia, Democratic Republic of Congo, Cote d'Ivoire, Saudi Arabia, Sao Tome and Principe, San Marino, Djibouti, Singapore, Switzerland, Sweden, Spain, Slovakia, Slovenia, Equatorial Guinea, Serbia, Saint Kitts and Nevis, Thailand, Taiwan, Czech Republic, China, Chile, Denmark, Germany, Commonwealth of Dominica, Dominican Republic, Turkey, New Zealand, Norway, Vatican, Panama, Bahamas, Hungary, Bahrain, Barbados, Philippines, Finland, Brazil, France, Bulgaria, Brunei, USA, Vietnam, Belarus, Belgium, Peru, Bosnia and Herzegovina, Poland, Bolivia, Portugal, Honduras, Malta, Malaysia, Mexico, Monaco, Maldives, Moldova, Morocco, Montenegro, Mauritius, Latvia, Lithuania, Liechtenstein, Luxembourg, Romania, Russia


yFor those returning to / entering Japanz

·                 Please inquire with the quarantine officer if you have stayed in the countries/regions in Table.

·                 Report to Quarantine officers when entering the country/region if you have a cough, fever or other symptoms, or if you are taking cough medicine or an antipyretic (fever reducing medicine).

·                 If you have developed the abovementioned symptoms after entering Japan and you have been in or traveled through the countries in Table, before going to a medical clinic for a diagnosis, please notify the clinic that you have been to those countries and wear a mask when you go. When you arrive, show your health declaration card and report your travel history (health declaration cards are distributed on board your aircraft).

·                 In addition, the Japan National Tourism Organization (JNTO) has set up a call center called "Japan Visitor Hotline" that provides multilingual support 24 hours a day, 365 days a year to ensure the safety and security of foreign travelers in an emergency. We also respond to inquiries related to the new coronavirus.
@yTelephonez050-3816-2787ifrom overseas:+81-50-3816-2787j
@yHourszavailable 24 hours a day, 365 days a year
@yAvailable languageszEnglish, Chinese, Korean and Japanese
@uJapan Visitor HotlineviPDFF565kBj

·                 Passenger entering or returning to all regions will be held 14 days at a location designated by the quarantine director and must not use public transport in Japan.

yFor those departures from Japanz

Many countries have established entry restrictions to Japan and travelers from Japan. When considering travel to these countries, be sure to check the latest information, such as the websites of the authorities of each country, and the embassy in Tokyo.

yPreventing the Spread of Infection in the Airportz

·                 Airport staff are being encouraged to wear face masks to prevent the spread of the coronavirus.

·                 The disinfection and cleaning of handrails (including on escalators) in the passenger terminals has been stepped up.

·                 We ask you to be conscientious about washing your hands, wearing a mask and covering your nose and mouth when you cough in order to prevent the spread of infection.

·                 We encourage you to use the disinfectant placed in various locations around the passenger terminals.

yRequest from the Ministry of Land, Infrastructure, Transport and Tourismz

·                 At present, a declaration of a state of emergency is in place throughout Japan. To prevent the spread of the COVID-19 pandemic, we ask that you refrain strictly from visiting the airport and undertaking non-essential travel across prefectural borders, including returning to your place of residence, except in the case of an emergency.

·                 This applies particularly to those with high temperatures or other symptoms, who are asked to refrain strictly from air travel.

·                 Should any of the following apply, please contact a uJapan Visitor HotlineviPDFF565kBj
(1) Serious breathing difficulty, fatigue, high temperature or similar symptom;
(2) Relatively mild cold symptoms such as a slight temperature or cough in an individual with, or recovering from a serious illness
(*) Elderly people, those with an underlying condition such as diabetes, heart condition or respiratory disease (chronic obstructive pulmonary disease, etc.), those on dialysis, or those taking immunosuppressants or anticancer drugs, etc.;
(3) Others with persistent relatively mild cold symptoms such as a high temperature or a cough.


Currently, aircrafts (limited to those related to the carriage of passengers) of airlines departing from the People's Republic of China or the Republic of Korea and arriving at an airport in Japan, are required to limit their arrival airports to Narita International Airport and Kansai International Airport. (From the midnight of March 9)

yAbout accurate and promt informationz

Further information is available at the following websites.


Information is also available on the Ministry of Health, Labor and Welfare website in Japanese (Concerning Novel Coronavirus)


Information is also available on the Cabinet Secretariat's Office website in Japanese (About correspondence of Coronavirus Pandemic)


Information is also available on the Prime Minister's Office website in Japanese (Headquarters on Combating Coronavirus Pandemic)


Information is also available on the Prime Minister and Cabinet website in Japanese (Preventing COVID-19 -Understand the Measures You Can Take-)